Shipping policy

This Shipping Policy is issued by Elevated Smart Home, Operated by ELEVATEDSMARTHOME.COM LLC

Effective Date: June 17, 2026

1. Introduction

At Elevated Smart Home, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on elevatedsmarthome.com.

  • Service name Standard Shipping
  • Price Free shipping on orders over $100 in the lower 48 Within the Continental U.S. (Excludes AK/HI)
  • Handling time 30
  • Transit time 30
  • Total delivery time 30
  • Destination United States
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship within the Continental U.S. (the 48 contiguous states and DC). We do not ship to Alaska, Hawaii, or U.S. territories.
  • We do not ship to P.O. boxes that cannot accept carrier delivery.

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free shipping on orders over $100 in the lower 48 Within the Continental U.S. (Excludes AK/HI)

All shipping costs are shown at checkout. There are no hidden fees from us. Sales tax, if applicable, is calculated and displayed at checkout.

4. Order Handling and Delivery Time

Total delivery time is 30 from the time you place your order. This includes 30 of handling and 30 of carrier transit. Business days are Monday to Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships, you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 30 window, email us at support@elevatedsmarthome.com or call (904) 535-3736.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
  • Refund timing Refunds are processed within 14 days after we receive and inspect the return, to the original payment method.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

  • Email support@elevatedsmarthome.com
  • Phone N/A
  • Address Elevated Smart Home, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
  • Service hours Monday to Friday, from 9am to 5pm EST

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Elevated Smart Home.