Shipping Policy

This Shipping Policy is issued by Elevated Smart Home, operated by ELEVATEDSMARTHOME.COM LLC.

Effective Date: July 27, 2026

1. Introduction

Elevated Smart Home is an online-only retailer that works with third-party suppliers and fulfillment partners to deliver products to customers in the United States.

This policy explains the processing, shipping, delivery, and tracking terms that apply to orders placed through elevatedsmarthome.com.

2. Shipping Destinations

We currently ship within the continental United States, including the 48 contiguous states and Washington, D.C.

We do not currently ship to:

• Alaska

• Hawaii

• U.S. territories

• International destinations

• P.O. boxes that cannot accept delivery from the assigned carrier

Some oversized or freight-delivered products may have additional geographic restrictions. Any applicable restriction will be disclosed on the product page or during checkout.

3. Shipping Costs

Standard shipping is free on orders of $100 or more delivered within the continental United States, unless otherwise stated on the applicable product page or during checkout.

Any shipping charge applicable to an order will be displayed before the customer completes checkout.

Sales tax, when applicable, is calculated and displayed during checkout.

4. Order Processing and Delivery Times

Orders are generally processed within 3–7 business days.

After processing, standard delivery generally takes 14–21 business days.

The estimated total delivery time is therefore 17–28 business days from the date the order is placed.

Business days are Monday through Friday, excluding federal holidays.

Delivery times may vary based on:

• Product availability

• Supplier or warehouse location

• Customer destination

• Package size and weight

• Carrier delays

• Freight-delivery requirements

• Weather or other circumstances outside our control

Oversized, heavy, or freight-delivered products may require additional processing time, a scheduled delivery appointment, or special delivery arrangements.

When a product has a different delivery estimate, the timeframe displayed on the product page or during checkout will apply.

5. Shipping Methods and Carriers

Orders are shipped through the carrier selected by the applicable supplier or fulfillment partner.

Depending on the product and destination, carriers may include USPS, UPS, FedEx, freight carriers, or other recognized delivery services.

We cannot guarantee that a particular carrier will be used for an order.

6. Shipment Tracking

When tracking is available, customers will receive a shipment-confirmation email containing the tracking number or tracking link after the order ships.

Some orders may be delivered in multiple packages. When this occurs, separate tracking information may be provided for each shipment.

Tracking information may take up to 48 hours after shipment to begin displaying carrier updates.

7. Delayed or Lost Packages

Delivery estimates are not guaranteed delivery dates.

When an order has not arrived within the estimated delivery window, contact us at support@elevatedsmarthome.com or (904) 535-3736.

Please include your order number so that we can review the tracking information and contact the supplier or carrier when appropriate.

If tracking shows an order as delivered but you have not received it:

• Confirm that the shipping address entered during checkout is correct.

• Check around the delivery location.

• Ask household members, neighbors, building staff, or property management whether the package was accepted.

• Contact the carrier when appropriate.

• Contact Elevated Smart Home so that we can assist with reviewing the shipment.

We will review the available tracking information and work with the supplier or carrier to determine the appropriate resolution.

8. Damaged, Defective, Incomplete, or Incorrect Orders

Please inspect your order promptly after delivery.

Damaged, defective, incomplete, or incorrect items must be reported within 7 business days of confirmed delivery.

Contact support@elevatedsmarthome.com and provide:

• Your order number

• A description of the issue

• Clear photographs or video showing the product and issue

• Photographs of the original packaging and shipping carton

• A photograph of the shipping label

• For freight deliveries, a copy or photograph of the delivery receipt when available

Please keep the product and all original packaging while the claim is reviewed.

If the claim is approved, the available resolution may include replacement parts, a replacement product, repair assistance, or a refund, depending on the circumstances.

Approved return shipping for damaged, defective, incomplete, or incorrect orders will be covered by Elevated Smart Home.

9. Missing Items

Missing products, parts, accessories, or components must be reported within 7 business days of confirmed delivery.

Please include:

• Your order number

• Details of the missing item

• Photographs of the received package

• Photographs of the package contents

• A photograph of the shipping label

Do not discard the packaging while the claim is being reviewed.

10. Returns and Refunds

Eligible returns may be requested within 30 calendar days of confirmed delivery.

The product must meet the conditions stated in our Return and Refund Policy.

For approved change-of-mind or non-defective returns:

• The customer is responsible for return-shipping costs.

• A 25% restocking fee may apply.

• Original shipping charges may be non-refundable.

For approved damaged, defective, incomplete, or incorrect-item returns, Elevated Smart Home will cover the applicable return-shipping cost.

Approved refunds are issued to the original payment method within 14 calendar days after the authorized return is received and inspected.

Do not send returns without authorization. The appropriate return destination may be a supplier, manufacturer, or fulfillment facility.

11. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review the shipping address carefully before submitting an order.

We cannot guarantee that an address can be changed after an order enters processing or fulfillment.

When a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be resent.

12. Contact Information

Email: support@elevatedsmarthome.com
Phone: (904) 535-3736
Customer-service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time

Business correspondence address:

Elevated Smart Home
7901 4th St N, Ste 300
Saint Petersburg, Florida 33702
United States

Elevated Smart Home is an online-only retailer. We do not operate a public showroom, customer pickup location, or return facility at this address.

Do not send returns to this address. Contact us for return authorization and the correct return destination.

13. Changes to This Policy

We may update this Shipping Policy periodically. Changes take effect when the revised policy is posted on elevatedsmarthome.com.