Return and Refund Policy

This Return and Refund Policy is issued by Elevated Smart Home, operated by ELEVATEDSMARTHOME.COM LLC.

Effective Date: June 17, 2026

1. Overview

At Elevated Smart Home, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through elevatedsmarthome.com.

Summary

  • Region: United States
  • Return window: 30 calendar days from confirmed delivery
  • Damage reporting window: Damaged, defective, incomplete, or incorrect items must be reported within 7 business days of confirmed delivery
  • Return eligibility: Returns are accepted for defective and non-defective products when they meet the conditions of this policy
  • Return shipping: The customer is responsible for return shipping on change-of-mind or non-defective returns. Elevated Smart Home covers approved return shipping for items that arrive damaged, defective, incomplete, or incorrect
  • Restocking fee: Approved non-defective returns are subject to a 25% restocking fee. This fee is waived for approved damaged, defective, incomplete, or incorrect-item returns

2. Contact Information

To start a return or report a damaged, defective, incomplete, or incorrect item, contact our customer service team:

Email: support@elevatedsmarthome.com
Phone: (904) 535-3736
Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time

Business correspondence address:

Elevated Smart Home
7901 4th St N, Ste 300
Saint Petersburg, Florida 33702
United States

Do not send returns to this address. Approved returns may need to be sent to a designated supplier, manufacturer, or fulfillment facility. We will provide the correct return address and instructions after approving the return request.


3. Eligibility for Returns

Returns may be accepted under the following conditions:

  • A non-defective return request is submitted within 30 calendar days of confirmed delivery.
  • A damaged, defective, incomplete, or incorrect-item claim is reported within 7 business days of confirmed delivery.
  • The product is unused, uninstalled, unassembled, and in new condition.
  • The product includes all original packaging, accessories, manuals, components, and documentation.
  • The product has not been modified, programmed, activated, or damaged after delivery.

Used, installed, assembled, activated, or modified products generally cannot be returned unless they were damaged, defective, incomplete, or incorrect when delivered.

4. Reporting Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order promptly after delivery.

If your product arrives damaged, defective, incomplete, or incorrect, contact us within 7 business days of confirmed delivery.

Please provide:

  • Your order number
  • A brief description of the issue
  • Clear photographs or video showing the product and the problem
  • Photographs of the original packaging and shipping carton
  • A photograph of the shipping label
  • For freight deliveries, a copy or photograph of the delivery receipt when available

Please keep the product and all original packaging while the claim is being reviewed.

If the claim is approved, Elevated Smart Home will provide return instructions and cover the approved return-shipping cost. Depending on the circumstances, the resolution may include replacement parts, a replacement product, repair assistance, or a refund.


5. Return Shipping and Fees

For approved change-of-mind or non-defective returns, the customer is responsible for return-shipping costs.

For approved items that arrive damaged, defective, incomplete, or incorrect, Elevated Smart Home will cover the applicable return-shipping cost.

Restocking fee: Approved non-defective returns are subject to a 25% restocking fee based on the product price. This amount will be deducted from the refund. Approved damaged, defective, incomplete, or incorrect-item returns are not subject to a restocking fee.

Contact us before returning any product so that we can provide authorization, the correct return destination, and return instructions.

6. Refunds and Replacements

  • After receiving and inspecting an authorized return, we will notify you whether the return has been approved and explain the available resolution.
  • For approved returns, the available resolution may include a refund, replacement product, replacement parts, or repair assistance, depending on the circumstances.
  • Approved refunds will be issued to the original payment method within 14 calendar days after the returned product is received and inspected.
  • Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
  • Replacement products are subject to availability. When available, customers may request a replacement instead of a refund.

7. Exchanges

We accept exchanges for eligible defective and non-defective products that meet the conditions of this policy. Replacement products are subject to availability and will be shipped after the returned item is received, inspected, and approved.

8. Non-Returnable Items

Unless a product arrived damaged, defective, incomplete, or incorrect, we cannot accept returns for:

  • Products for which a return request was submitted after the applicable 30-day return period
  • Damaged, defective, incomplete, or incorrect-item claims reported more than 7 business days after confirmed delivery
  • Products that have been installed, assembled, activated, programmed, used, or modified
  • Products damaged through misuse, improper installation, neglect, accidents, or unauthorized modification
  • Custom-made, personalized, or special-order products
  • Products marked final sale
  • Products missing original packaging, accessories, manuals, components, or serial numbers
  • Products subject to clearly disclosed manufacturer or supplier return restrictions

9. Cancellations

Cancellation requests should be submitted as soon as possible.

An order may be canceled for a full refund only if it has not entered processing, fulfillment, or shipment.

We cannot guarantee cancellation after an order has been submitted to a supplier or fulfillment partner.

Once an order has shipped, it must follow the return process described in this policy.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Elevated Smart Home you agree to this Return and Refund Policy.

Elevated Smart Home
support@elevatedsmarthome.com

Business correspondence address:
7901 4th St N, Ste 300
Saint Petersburg, Florida 33702
United States

Do not send returns to this address. Contact us for return authorization and the correct return destination.